None of the links (book a date, contact us) work in the email. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. . The box was posted as instructed at the start of March and the last update on the Yodel website is March 8th where it says that it was "Processed at National Hub " but as. Fibre to the home - not actually me, btw. See where this Helpful Answer was posted. I heard about companies outsourcing their customer service to 3rd party, it might work for the company saving monies but clearly it doesn’t work for the customer. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. Manage Your Account. We would like to show you a description here but the site won’t allow us. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaI used to live in London and since I had to move home I chose to discontinue my broadband. Have tried their messaging service to no avail and 15 minutes into being on hold on their customer service line, I am desperately looking for a. phil55. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. 2 July 2015 at 2:05PM in Phones & TV. Account - Mobile. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. They were not required to return it but were asked to recycle it correctly. Virgin Media kept sending me false bills and ruined my credit report! in Managing Your Account - Cable 2 weeks ago; Confused about recent bill in Managing Your Account - Cable 3 weeks ago; Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin in Managing Your Account - Cable 4 weeks agoNormally, we ask you to return your kit. Nobody welcomes a price increase, and we get that. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. Enjoy this video!Thank you for watching! Please. | Read 60,341-60,360 Reviews out of 70,619We would like to show you a description here but the site won’t allow us. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. We would like to show you a description here but the site won’t allow us. Virgin Media; My Virgin Media; Shop;. Visit Virgin Media to find out more. Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. That’s because while you're with us, you rent your kit, rather than own it. What happens with this please? I'm intending to. Although this question has appeared before the answers vary and I need definitive advice. I spoke with VM, and they sent me a return kit. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. The advantage of this would be less disruption to the property. Missing components when returning box to Virgin Media. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. My timeline is as follows: Applied to cancel Virgin Media contract because I was moving home: 19. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Switched On Families. Virgin Broadband Box attached to house. I'm sick of waiting for these to be collected and they are gathering dust. Giving me a replacement hub and box, after being hounded for return of kit I don’t have and explai. Despite this I’m being charged £40 as they haven’t received the kit back within a certain time period (I wasn’t even notified that it hard to be returned by a certain date). Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. Left virgin over month ago and requested already 5 times rerun kit, unfortunately never received that and no one is able to answer any of my questions when there was sent or what is the tracking number, Recently received bill to pay because kit is not returned but how can I return it if I requested that already 5 times and it never arrived??Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. Keep getting emails from virgin asking me to return old kit. Check the top-right corner of our forum and you. However, despite my attempt to request for the return kit to be deli. Stream from Virgin Media. If we need to send you some new equipment or book an engineer. by eddie778 • Just joined. Yet VM are now expecting Pod to be returned? thanksHello I have left Virgin Media and have been ask to return the Hub 3 which I have and will return but I have also been asked to return a - 5421522. Virgin Media Help - Get help, tips and advice to m. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Forum; Apps. The first thing you notice is how small the Stream box is. 0 once you have your Quickstart box. Normally, we ask you to return your kit. These include: Super Hub 2ACI have a very old TV box. We would like to show you a description here but the site won’t allow us. I'm sure they would have charged me if I was out when they arrived. Solved: My VM account ended on 31st March. If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best. 0 Kudos. Hi, I have had an email confirming my kit will be picked up on 8th December but before this has happened I have received a bill for £65 for non-return of kit! Today I have put the kit into the return packaging and taken it to a pick-up point. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. I am putting a complaint in with ofcom along with all the evidence I have. jpeg1. in Networking and WiFi 3 weeks ago; Do I need to return kit? in Networking and WiFi 4 weeks ago; Return rooter in Networking and WiFi 23-09-2023; drops in. How long ago did you send the kit back? Most importantly, do you have the receipt/tracking no. @00johnjohn00 wrote:. An Ethernet cable – The. We would like to show you a description here but the site won’t allow us. Hi Yicheng, Thanks for coming back to me on this one. |. We would like to show you a description here but the site won’t allow us. After that it is up to VM and its contractors to ensure the kit is returned. 5 months ago I was upgraded from Hub 3 to 5. SpeedWe would like to show you a description here but the site won’t allow us. Excludes broadband faults and broadband network outages. However if you don't want to follow the official VM procedures then go to this page away the old kit when they come round to do the upgrade. I have been sent a CollectPlus returns label but there is no CollectPlus facility in my town. Re: My return Kit has not arrived If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. Virgin Media Equipment Return Box Assemble New in May 2022From £ 38 a month. I am now. Y’all are right to be suspicious though!Scroll down and click on create new label. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. virgin media equipment return anything extra to receive one. Let us know how you get along. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. You can of course order your own here if you can return it to. Will this late return be acceptable as I've tried contacting Virgin but just spoke with the bot & got nowhere. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visitingReturn kit packaging not sent. We would like to return it but we didn't a return box and now we are unsure what to do with it. So why should I not recyle them instead ??? (not a serious question, but I am interes. Steveiow. 2% on a yearly basis, driven by fixed and mobile service price rises. Am a little weary that if we recycle the kit that we might get billed for not returning it. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully. So VM gave me another call today, seems like another person from retentions. If you don't pay that bill then it's just like any other bill from any other company. You can order a pre-paid equipment returns packaging through our Return Kit page . VM's preference is for wiring and wall boxes to be left in place in case you (or a future occupier) decide to contract with VM in future, but there's no legal right to leave wiring and boxes on your property. Account - Cable. QuickStart, set up and connections. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. It’s because the reconnection team says the request cannot be processe. returns. 6. At least 30Mbps download speeds in every room or £100 one-off credit. Entertain me;. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. £8p/m extra or included with Gig1 or Volt. Virgin Media Kit Collection. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. v6. End day it's virgin media's equipment. Reply. We will send pre-paid packaging to the service address (unless specified and arranged otherwise) which you should receive around 10 days after your disconnection date for any equipment we have requested to be returned. Hi As22 👋 thank you for joining the thread. 0 Kudos Reply. This is not a full review yet – but a few early thoughts. so trying to explain anything to a human is. Tip Set up all of your kit within 12. This promotion means you won’t pay the usual setup fee of £35. The clerk will print the return label and process your return. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. The return kits are scanned into VM systems in bulk so it may take a while for your account to be updated to indicate the equipment has been returned, and in the meantime you will. We would like to show you a description here but the site won’t allow us. And we know our customers, like you, are too. We would like to show you a description here but the site won’t allow us. Stay safe online. Virgin Media Staff Options. Please look out for the purple envelope in the top right of your scre. Security matters. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. Browse Virgin Media Virgin Media Community. This is the third returns kit that was apparently sent by Virgin Media, and I still have not been able to receive anything. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. Account - Mobile. You’ll then be able to use your same old phone to make. A power adaptor to plug into the Stream box and a power socket at the wall. We would like to show you a description here but the site won’t allow us. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. Back a step. Many thanks - 534135327. Manage Your Account. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. however, I have a splitter with 4 connection. Up to 3 WiFi Pods if needed. If you have trouble, do a DSAR request of the recording (held up to 6 months). . 1 x router, 2 x vm tv boxes, plus of course associated power leads remotes etc. Phone. 0 Kudos. Control your services . If you have recently joined us and have non-Virgin Media equipment* from a previous provider or older Virgin Media equipment and wish to send it to us for recycling. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Browse Virgin Media Virgin Media Community. You can return our kit at no extra cost. Sign in . Not solved either. Alessandro Volta In response to MattL3. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. . 1 goes to electricity, 2 goes the Hub, 3 goes to the TV box and 4 come from the socket. Sell them. Have waited in all day kit not collected - 5223593. We would like to show you a description here but the site won’t allow us. we cancel our virgin media account after 18 months as we did not have good broadband speeds. co. . Manage Your Account. they can only follow a scripts. Account - Mobile. away the old kit when they come round to do the upgrade. In. Then today i get an email asking to return it, well thats a bit hard now. 3. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. It appears that returning kit is. My address is very simple to find so it is not a case of getting sent into the wrong post box either. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Browse Virgin Media Virgin Media. I guess the first lady I talked to misinterpreted it. Stay safe online. I did this, using their pre-paid packaging and have a tracking confirmation that the package was received by VM three days ago. Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. If we decide to do this, we'll let you know. Virgin collected my equipment early last year. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all - 5389865. 2) Stupid - VM will charge accounts for unreturned kit, so you won't make any money from it. 34 and that this would be taken by direct debit. We would like to show you a description here but the site won’t allow us. services. Hi mikeratkins, thanks for posting and welcome to our community. Make sure to take our kit with you when you move. When HDCP versions are mixed, especially on audio systems, it can cause picture quality issues and audio errors. He showed me and gave me a copy of the return form and it only asks for the actual units and a remote. From launch, all new customers taking one of Virgin Media’s TV and broadband bundles can expect to receive Virgin TV 360 as standard. 3 hours ago. . 3. Networking and WiFi. No setup fee is available on all bundles, broadband & phone, and broadband only packages. A power adaptor to plug into the Stream box and a power socket at the wall. Networking and WiFi. . We would like to show you a description here but the site won’t allow us. . QuickStart, set up and connections. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. We would like to show you a description here but the site won’t allow us. Let me know if you have any further issues!Hello, I have been calling 4 times and submitting 3 times online requesting the return parcel. Once we cancel we got a letter asking us to. with Virgin Media and Virgin Media Payments. My Virgin Media app: Requires compatible Android 7. Everything you need is posted to you. Further exclusions & legal stuff apply. Step by step guide to installing your Virgin Media broadband and Hub 3. That is 56 minutes notice of a possible pick up. is legally binding, which means that we are making promises to each other about the . If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. There was no label in the box but searches revealed that I could recycle via. 2. The charging for unreturned kit is also automatic as far as I can make out so it may just be a matter of time before that kicks in unless VM forum team can get in there first. Over the last year we’ve managed the collection and return of more than 2. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all day waiting! Unacceptable yet again! At present it is more convenient to arrange a collection so very disappointed promises are broken. The contract was for 12 months and at the end of the contract I cancelled it. I guess the first lady I talked to misinterpreted it. In your Stream kit you’ll find everything you need to get the Stream box up and running. Tivo. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Existing Virgin Media customers will have to pay a fee in order. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Also you might struggle TV wise. 1. scroll down to 'External wall box'). We would like to show you a description here but the site won’t allow us. Choose your package. You can find loads of helpful information on the Virgin Media support site. Return Old Kit - Virgin Media Community - 5285247. Hi, last month I upgraded to hub 5 from a hub 3 because of getting gig1 Wi-Fi. We cancelled his virgin media TV and broadband package a while ago but we've never had any work to send the hub or TiVo Box back. Yup this is another completely broken VM process. We understand that this will be a very difficult time, and getting a refund sorted is probably the last thing you want to do. Options. Please could this be escalated to Virgin Media. You need to post the equipment back to Virgin Media. SpeedVirgin media sent me a cheque when I didn’t return the router back. Hi, a friend of mine hasn't been a customer for a while, but still has a V6 box and Hub 3 that they want to return. I realise that Virgin Media are under no obligation to treat a past customer as a new customer, but realistically, if I leave Virgin and then re-join a few weeks later, will they turn me down for a introductory deal?. . You’ll then be able to use your same old phone to make. This clearly didn't happen and I was charged a late payment fee, which has now gone on my credit history. Manage Your Account. Sami93. VM should be able to send the returns packaging to a family member, neighbour or a friends address using the weblink request-returns-pack . Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. You might also need to change it if your current package isn’t available at your new address. For the quarter ended 30 June 2022, Virgin Media O2 reported transaction adjusted revenue of £2. . So I can help, I will send you an invite into a private,. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. hello007007 Posts: 149 Forumite. 28 December 2011 at 1:11PM. That has been confirmed and was going to arrive in 3 working days. Back a step. However, the very next day on the 21st March, I received a text message from VM (from telephone number +447537410420, from which I have received numerous texts from Virgin so I know it's a genuine number) saying "HI, It's VM, you don't need to return the kit you're disconnecting. As subject. Several attempts at phoning virgin to return unused kit after a recent contract change, all to no avail. Get the Hub ready by connecting the wires. If there is a BT line (or sky or Talktalk etc) you could look at Talk Talk/BT etc "fibre" (aka fttc - fibre to the cabinet) if it's available otherwise you might be stuck with Adsl which wouldn't be as quick as Virgin. Options. Options. Return Valérie for free with Canada Post. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. I got a message on my mobile with a number to ring so I can find out when they are close to my address to pick it up. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. Virgin Media Forums Agent Carley 0 Kudos Reply. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. Virgin Media; My Virgin Media. So just wanted this on record. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. . Virgin Media;. Yea, that's what I figured, I did however eventually find a sheet saying 'Please recycle you old kit' so based on that and the fact that there was no returns label of any kind, I'm assuming its to be recycled. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. Existing Virgin Media customers will have to pay a fee in order. When can I - 5311065. We would like to show you a description here but the site won’t allow us. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. . The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…Virgin Media Quickstart set up. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. I second this . Hello. We would like to show you a description here but the site won’t allow us. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Returning Kit. Having read the forums recently I thought I would get on top of this before the fines and threatening emails start. Would it be possible to send a returns pack out to them? They don't remember their account number so can't use the online formYou can dial 150 from your virgin media home phone or dial 0345 454 1111 from any other phone. but it doesn't work - 5285247. Simply press 1 when you get through to the automated menu, and you'll be put. You can find loads of helpful information on. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. We would like to show you a description here but the site won’t allow us. Reset back to router modeInstall Hub 5 and Enable Modem ModeVirgin Fibre Areas only. Upgraded Virgin TV Go app – offers a boosted on the go experience that allows customers to pause a programme on one set top box and carry on watching it on their tablet in another room or on the move. on 26-03-2023 08:51. Hi dibitontofabio, Thank you for reaching out to us in our community and welcome, really sorry to hear you were unable to return equipment due to not receiving the returns kit after many call and that you are no longer in the UK and unable to. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. . SpeedWe would like to show you a description here but the site won’t allow us. Equipment remains our property and we charge for anything unreturned. It was all done correctly, out of contract, 30 days notice, etc, and as expected they asked for their Hub 3 to be returned. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. I cancel my subscription during the cool off period even before the kit arrived. The advice was to recycle the old hub. At 80mmx16mm, it’s really tiny, especially when compared to existing boxes from Virgin Media and Sky. When you’re booking your move, let us know if you want to choose a new package for your new home. Further exclusions & legal stuff apply. I trust the bill will be cancelled when the kit. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. Help returning Virgin media kit. The tracking on Yodel says its still en-route. We would like to show you a description here but the site won’t allow us. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. 1) False representation - the boxes don't work unless supplied directly by VM to a customer. Typically, extenders are linked through a wired port using an Ethernet cable. super hub. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. • Devices may drop connection when moving between the Hub WiFi area and the WiFi Booster area. . Posted in QuickStart, set up and connections. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Please follow the simple instructions we’ve provided in the pack that we delivered with the new equipment. Upgrading V6 boxes to 360. When the engineers came to do an upgrade install for the new account (VM hub 5 volt package) they said they would take the old equipment(VM hub 4. . Returning Virgin Media equipment. . Options. Virgin Phone Switchover. 3 weeks ago. If you're a Virgin Media customer who's received a new router, you can put your old router into the new one's package, pop on the label in the package, and post it back. No, you can keep using the same phone you’ve always used. Pack our kit. on 25-11-2022 12:11 Hi, Just recently upgraded from Tivo 500GB box to TV360. . Hi If you are going to be home for a few days then you could return the equipment by taking it to your local Collect + instead of - 4958467 - 2. It’s easy to Click & Collect your Virgin Media order with Yodel. All our services will be set up so, once you’re in your. . richardsch. Browse Virgin Media Virgin Media Community. Security matters. Could you please check if the kit is definitely not received and if so, work this out with Yodel? I'll gladly provide the tracking number via PM. Thank you both for your input and trying to help. This promotion means you won’t pay the usual setup fee of £35. Stay safe online. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. Networking and WiFi. I gave the guy everything including leads and he said he only needs the box and the remote. My parents recently swapped their Tivo for a V6. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. I did ask for a return slip from VM over 6 months ago when I told them I no longer use the digi box, and was promised a pre paid returns label and a drop off point to arrange a return, but nothing to date. We would like to show you a description here but the site won’t allow us. Hi Virgin I am returning equipment and I have to put the silver cap. @jp1955 This is really a problem for the previous tenant or the landlord depending on which was the VM account holder. They have just told me to take it to a recycling centre. Sign in . We would like to return it but we didn't a return box and now we are unsure what to do with it.